Support¶
Need help with SarabFX? Here is how to reach us and get the fastest resolution.
Get help¶
The primary channel for support requests, bug reports, and shader requests is the in-app Support ticketing system:
- Open a support ticket Submit a ticket, report an issue, or request a new shader — tracked to your account.
Direct link: https://sarabfx.com/dashboard/support
You can also reach the ticketing system from your account dashboard on sarabfx.com → Support.
Before you file a ticket¶
To help us resolve your issue quickly, please include:
- Host and version — DaVinci Resolve Studio / Nuke / Natron / other OFX host, and its version.
- Operating system and version, plus your hardware (e.g. macOS on Apple Silicon, Windows 11, or a Linux distro).
- SarabFX version and the specific plugin involved.
- A clear description of what you expected vs. what happened.
- Steps to reproduce, and a screenshot or short screen recording if possible.
Common self-service fixes¶
| Problem | Where to look |
|---|---|
| Plugins don't appear in the host | Installation → Restart your host |
| Effect is watermarked / locked | Activation |
| "No seats available" | Activation → How seats work |
| Questions about updates / renewals | Licensing FAQ |
Account & billing¶
For questions about purchases, license keys, seats, or renewals, sign in to your account on sarabfx.com.
We aim to respond to tickets promptly. Thank you for using SarabFX.