Support¶
Need help with SarabFX? Here is how to reach us and get the fastest resolution.
Get help & request shaders¶
The primary channel for support requests, bug reports, and shader requests is the in-app Support / Shader Request ticketing system:
- Open a support / shader request Submit a ticket, report an issue, or request a new shader — tracked to your account.
Direct link: https://sarabfx.com/dashboard/shader-requests
You can also reach the ticketing system from your account dashboard on sarabfx.com → Shader Requests.
Before you file a ticket¶
To help us resolve your issue quickly, please include:
- Host and version — DaVinci Resolve Studio / Nuke / Natron / other OFX host, and its version.
- Operating system and version, plus your hardware (e.g. macOS on Apple Silicon, Windows 11, or a Linux distro).
- SarabFX version and the specific plugin involved.
- A clear description of what you expected vs. what happened.
- Steps to reproduce, and a screenshot or short screen recording if possible.
Common self-service fixes¶
| Problem | Where to look |
|---|---|
| Plugins don't appear in the host | Installation → Restart your host |
| Effect is watermarked / locked | Activation |
| "No seats available" | Activation → How seats work |
| Questions about updates / renewals | Licensing FAQ |
Account & billing¶
For questions about purchases, license keys, seats, or renewals, sign in to your account on sarabfx.com.
We aim to respond to tickets promptly. Thank you for using SarabFX.